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Social Media Strategies to Get Off to a Good Start

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Post time 2022-9-20 11:16:33 | Show all posts |Read mode
How to manage customer service on social networks? How to use social networks to manage customer service ? How to use social networks in customer service? Social networks are not only a channel for attracting customers and potential customers, but it is also a customer service channel .It is a place where the user, who is not happy with the service or product we have, expresses his complaint publicly, and shares it on his social networks.This is a benefit if the sentiment is positive towards the brand, but it is also a problem if it is negative, because it harms our brand. Not only are we going to be able to lose a potential client, but all the users who believe in the version of the person who is publicly complaining about our product or our service.Customer.

Service is very important, especially in recent years, and is associated with the development of social networks as a means of mass communication .All the people who buy products or services are in social networks, in one or the other; the fact is that it is one more channel, an easily accessible channel, where the user can complain about our brand , and make it Special Marketing Database public and share it with his entire community of followers, which is a real danger in the event that there is a negative complaint towards what we sell.Customer supportsocial networks as a channel for customer servicecrisis-plan-in-social-networks-steps-protocolsocial networks are not specially controlled channels.

At the management level, where there is a specific channel for customer service.The management of customer service in social networks is very broad. Just as they can complain on your blog, they can go to your facebook wall, they can go to their instagram, their twitter channel, and tag the brand complaining about it, or they can create a stories tagging the brand where they complain in video about the last product or service that we have given you.Therefore, social networks are a channel where the controls are not as closed and are not as.


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