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The technological trends of 2019 in the world of call centers

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Post time 2022-9-10 11:48:09 | Show all posts |Read mode
We think it's natural to be on the phone, but conducting a call for the purpose of selling is another matter entirely. Not sure where to start to optimize your calls? Here are some tips of phone selling techniques you should keep in mind to make telemarketing effective. Positive attitude It would seem obvious, but in reality it is not. If you are positive and enthusiastic you will also convey it during calls. The phone lacks the visual component, but a ringing voice is perceived as positive compared to disused, bored , almost rude tones.

Remember that the customer is inundated with calls like yours, so you need to make a difference. Work on the voice You are not reciting a prayer by heart  try to appear casual and confident Email List in what you say. A trembling, insecure voice can never lead you to trust what you are proposing. Pay attention to the rhythm of your voice: do not speak too fast, you risk eating your words and not being understood, but not too slowly, you have to be dynamic. The first few seconds of conversation are essential so that you do not immediately close the phone in your face, play it well.

Be empathic Our interlocutor may be full of questions or reflections to share. One must not abruptly stop and contradict it with unpolite tones. Remember that the listening phase is a fundamental moment in a conversation : only by letting the customer speak will we be able to know his point of view and possibly help him change his mind that the service you are offering can do for him. We need to be able to develop empathy with those on the phone with us.


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